Influencer Account Manager

Remote
Full Time
Services Team

Remote and location independent between GMT-9 and GMT+3

Makrwatch’s vision is to create financial opportunities for hundreds of thousands of content creators around the world, regardless of their location.

Makrwatch’s mission is to evolve influencer marketing to become more transparent, sustainable, and focused on improving people’s lives. We provide a full-service solution to help brands collaborate with YouTube creators to create exciting influencer marketing campaigns.

Account Managers at Makrwatch develop strong professional relationships with creators and clients, continuously striving to achieve exceptional campaign results by keeping a sharp focus on performance metrics. Account Managers guide both clients and creators through the entire process of creating sponsored content; from selecting the best creators to work with, to negotiating the best deals and ensuring content is creative, engaging and, ultimately, converts well.

Effective, clear and concise communication is essential for this role. The ideal candidate should have exceptional interpersonal skills, a high level of empathy, and also be adept at nonverbal communication in order to build strong professional relationships with creators, clients, peers and the wider team. Account Managers are expert listeners and negotiators and are able to balance the perspectives and interests of clients and creators at the same time in order to get the best results for all stakeholders. 

Account managers are focused on being a source of deep knowledge and trusted consultation for their clients, always seeking to identify areas for improvement and optimization to ensure the best results from campaigns. In addition to working closely with clients, you will also need to develop strong relationships with YouTube content creators, striving to become a source of education and guidance for them as you help advise and mentor them on the best practices and ethics of developing mutually beneficial collaborations with brands in a new and growing industry. This role also requires you to work with other members of the Makrwatch team, to enhance the customer service experience, grow the company, and improve the product with client feedback.

You will work as part of a small team and challenge yourself to deliver results quickly, solve issues, identify opportunities for growth and optimization, and leverage data insights to help clients grow their business in a fast-paced, accelerating and exciting industry.

Account Managers should be communicative, resourceful, responsible, flexible, adaptable, self-starters, creative problem-solvers, and enthusiastic about taking on big responsibilities. The ideal candidate will have industry experience working in an advertising agency, or in a marketing role with a heavy focus on customer service. The position requires a consultative approach to customer support, strong analytical skills, and the ability to thrive when delivering large volumes of work against tight deadlines.

This is a full-time, remote position.

Responsibilities:

  1. Provide excellent customer service to clients, managing expectations and consistently striving to exceed client campaign results.
  2. Develop and foster strong professional relationships with both clients and influencers, operating as the lead point of contact for all matters concerning them.
  3. Proactively and creatively identify and solve issues with clients or influencers and maintain a high level of comfort in presenting, mediating and solving client/influencer issues during campaigns.
  4. Take a leadership role in educating and guiding clients and influencers on industry best practices, strategies, and standards to improve campaign results.
  5. Ensure campaign requirements and high standards are rigorously followed by all campaign participants.
  6. Analyze data to identify important trends and insights to optimize client campaign results.
  7. Communicate the progress of monthly/quarterly goals to internal and external team members, including the ability to incorporate feedback and adjust plans accordingly.
  8. Effectively carry out influencer related activities, such as discovery, outreach, negotiations, and content reviews, as well as managing payments, legal and contractual agreements.
  9. Take on tasks as required, following through to completion despite roadblocks or distractions.

Minimum Qualifications

  • University degree or higher in marketing or related field, or equivalent experience.
  • 2+ years previous experience in sales and marketing, agency account management or marketing consulting.
  • Exceptional communication and presentation skills.
  • Proven ability to build strong working relationships.
  • Detail-oriented, with the ability to quickly complete a large volume of high-quality work.
  • Excellent organization, problem-solving, and analytical skills.
  • Ability to effectively prioritize tasks, manage time, and deliver results, even under high-pressure situations.
  • Working proficiency and communication skills in verbal and written English. Proficiency level C1 or C2.

Preferred Qualifications

  • Ability to identify and leverage trends within the influencer marketing industry.
  • Client/brand management experience
  • Experience in managing and leading a team
  • Flexibility to travel, if required, and represent Makrwatch at in-person client meetings.
  • Experience working remotely.

 

Perks:

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  • Autonomy & Impact - We are a small, 13-person company which means you’ll have a ton of responsibility from day 1. Your voice will be heard and matter!
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  • Complete Location Independence - Pick anywhere you want to work from within the GMT-9 and GMT+3 time zones, as long as you have a fast, stable WiFi connection! A good office chair also helps!
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  • Work Schedule Flexibility - Night owl? Morning Lark? Work whenever you feel most productive! Need to take a midday break for yoga, basketball, or dance class? No problem!
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  • Remote Office Compensation - Trying to improve your remote life? We’ll give you a budget every month to facilitate it!
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  • 32 Paid Vacation Days per Year - Decide when you take your vacation and days off, so you can choose to work on your local holidays, or take them off!
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  • Generous Parental Leave - Starting or expanding your family? Congrats! We’ll support you by giving you flexible and generous time off to be with your child.
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  • Study Time - We know you can’t be an expert on everything to tackle new challenges, so we highly encourage our team to spend a few hours every week studying & learning new skills.
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  • Yearly Retreat - Once a year, we fly everyone in the team to a new location to meet, plan the company’s strategy for the year, and of course, hang out and have fun together. It’s an exciting opportunity for everyone to get together and get to know each other better.
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  • Tech Help - We provide different plans to assist you in acquiring all the necessary technology hardware and software you’ll need to for your best work!

 

At Makrwatch we learn from our differences, embrace them and are grateful for them, as they benefit our employees, our customers and our products. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.


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